THE FOLLOWING TERMS AND CONDITIONS WILL APPLY IN ALL CIRCUMSTANCES WHEN WE HAVE BEEN INSTRUCTED TO MOVE A VEHICLE, WHETHER THAT BE A VERBAL OR WRITTEN INSTRUCTION AND WITH OR WITHOUT AN ORDER NUMBER.

OFFICE INBOUND AND OUTBOUND TELEPHONE CALLS
All calls to and from the Autostrada office are recorded for training purposes, clarity and for Autostrada to improve its service to you.

INSURANCE
Every car that we move is fully insured. Comprehensive Cover (GIT) is £350,000. and our Public Liability Insurance is £5,000,000.

OUR DRIVERS
All of our drivers are handpicked and trained by Autostrada. We do not use agency or temporary staff not associated with Autostrada.

WAITING TIME
Our drivers expect to be on site awaiting a collection no longer than 30 minutes. Waiting time is charged to the booking dealer at a rate of £12.50 + VAT per 30 minute wait after the initial 30 minutes. The charge is made due to the delay in the drivers time and the effect of the amount of scheduled jobs that the driver needs to complete.
• The vehicle must be available within 30 minutes of the driver arriving at the collection address.
• The vehicle must be paid for and be able to be released.
• Excludes delays caused by acts of God or unforeseen inclement weather conditions, verified (AA & RAC) lengthy road closures.

DELIVERY OF ELECTRIC VEHICLES
If the vehicle requires a charge en route due to not being able to complete the journey or due to the amount of charge that you want the customer to receive then a waiting time fee of £30.00 + VAT will apply.  This fee is NOT associated to the amount of electricity the vehicle requires, it is for WAITING TIME taken for a charge point to become available and the WAITING TIME associated while the vehicle is being charged.  The cost to charge the vehicle via a charging terminal is treated in the same manner as fuel and is chargeable, the receipt(s) will be photographed and sent to your registered email address within minutes of the job completion.  Please be mindful that some vehicles may require multiple charges per journey and the vehicle may have additional miles added should the driver have to go off route to find a charging terminal.

You may find it more economical to have the vehicle transported by Autostrada. Your customer will then receive all of the range that was present at collection.

DAMAGE IN TRANSIT
Like most motor trade insurance policies our insurance does not cover punctures, glass damage or damage from road debris. This is deemed to be no fault of Autostrada as the damage would occur whoever was in charge of the vehicle.

If you would like to cover your movement against damage in transit please tell the office when booking the movement. Charge £5.00 Plus VAT

VEHICLE COLLECTION AND INSPECTION
When you instruct us to move a vehicle we also make a record of the exterior condition on a vehicle condition sheet which both parties sign. All of our drivers are trained to report on a vehicles cosmetic condition. If our driver has misreported on the condition sheet a physical defect to the vehicles exterior then the responsibility WILL be with Autostrada. If you require a more comprehensive full vehicle appraisal then please try our Full Appraisal Service.

VEHICLE CONDITION REPORT
Our drivers/appraisers will ask you to sign a vehicle condition report on delivery of the vehicle to you. Once the vehicle has been inspected and the vehicle condition report has been signed by you or by a represenative of your company Autostrada will have no further liability and cannot be held liable for its condition or be responsible for any future claims as to its roadworthiness, mechanical or cosmetic condition.

VEHICLE CONDITION REPORT AND APPRAISAL SERVICES
Autostrada, its staff and employees cannot give any guarantees. Vehicle condition reports or vehicle appraisals are based on the opinions of the driver/appraiser following a visual assessment as to the condition of the vehicle at the time of the inspection. If the purchaser/buyer has requested a telephone appraisal it is the purchaser/buyers responsibility to ask the appraiser to check items that are standard or non standard items. The purchaser/buyer may ask our drivers to the check the V5, number of keys, and service books/histories. Where a road test is conducted the report is based on the opinions of the driver/appraiser in the limited time allowed to get the vehicle up to the normal operating temperature.

RECTIFICATION CHARGES
If it has been agreed that Autostrada has a responsibility to pay for any rectification, those charges must be supported by a bona fide invoice and be invoiced at cost price plus 10% On production of a bona fide invoice at cost price plus 10% your invoice will be paid within 7 days.

MECHANICAL CONDITION
Autostrada cannot be held responsible for the mechanical condition of a vehicle that they have been instructed to move. A driver will rely on the accuracy of a vehicles warning lights or a multi function display and will take all reasonable measures to protect himself/herself and the vehicle being moved.

LATE ARRIVAL
Our drivers are trained to communicate the late arrival of a vehicle if it will not arrive within one hour of the agreed time. No responsibility is accepted by Autostrada for a late arrival. Whilst Autostrada plans all routes effectively unforeseen incidents (traffic, accidents, road closures etc.) can cause delays, Autostrada will endeavour to keep the Customer / Dealer fully informed of any delays in delivery.

FUEL
In the event of the vehicle needing fuel, the driver will obtain an official receipt, photographed copies with the proof of delivery documents will be sent within one hour of the vehicle being delivered.

CANCELLATION DRIVEN MOVEMENT
Where a driver has been dispatched and a movement is cancelled by the either dealer/customer and not by Autostrada, an aborted movement charge will apply. Where an aborted movement physically occurs the original charge for the movement will apply.

CANCELLATION TRANSPORTED MOVEMENT
Where a transported movement is cancelled less than 24 hours prior to the booked date of the movement the full job cost will be charged.

PAYMENT OF INVOICES
If you are not an account holder you can pay for movements as you require them.  If you have an account with Autostrada our invoices are due no longer than 30 days after the job has been completed, jobs are invoiced by our system on the day they are completed. If an agent or representative from your company has instructed us (verbally or written) to complete a movement but has not supplied us with an order number the invoice is still due on the due date.

COMPLAINTS PROCEDURE
We welcome you to register any dissatisfaction with our services using the link on this website. Please go to our contact page at the top of the homepage and complete the enquiry email with subject “Dissatisfied with Service”.

We will respond within your complaint within 1 hour.